Our Policies

We believe in transparency and trust. Our policies are designed to protect both our customers and our business while ensuring the best possible experience.

Privacy Policy

At TechPeAow, protecting your privacy is our top priority. We implement industry-standard security measures to ensure your personal information remains confidential and secure.

Information Collection & Usage

Personal Information

  • Full name and contact details
  • Shipping and billing addresses
  • Email address and phone number
  • Payment information (encrypted)

Technical Data

  • IP address and location data
  • Browser and device information
  • Cookie data and preferences
  • Usage statistics and patterns

Terms of Service

These terms constitute a legally binding agreement between you and TechPeAow. By accessing or using our services, you agree to be bound by these terms and all applicable laws and regulations.

User Obligations

  • Maintain accurate account information
  • Protect account credentials
  • Report unauthorized access
  • Comply with all terms and conditions

Prohibited Activities

  • Unauthorized access attempts
  • Distribution of malicious content
  • Violation of intellectual property
  • Fraudulent activities

Shipping Policy

We aim to deliver your products as quickly and safely as possible.

Shipping Details

  • Processing time: 1-2 business days
  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days
  • International shipping available

Returns & Exchanges

Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help you return or exchange it following our hassle-free return process.

Return Requirements

  • Items must be returned within 30 days of delivery
  • Product must be unused with original tags attached
  • Original packaging must be intact
  • Proof of purchase is required
  • Items on sale or marked as final sale may not be eligible

Non-Returnable Items

  • Customized or personalized products
  • Digital downloads or software
  • Items marked as non-returnable
  • Personal care items (if opened)
  • Gift cards

Exchange Process

Need a different size or color? We offer free exchanges on eligible items.

Exchange Steps

  1. Initiate exchange request through your account dashboard
  2. Receive a prepaid return shipping label via email
  3. Pack the item securely in its original packaging
  4. Ship the item back using the provided label
  5. Select your preferred replacement item
  6. Receive your exchanged item within 5-7 business days

Refund Information

Refund Timeline

  • Processing time: 1-2 business days after receipt
  • Bank processing: 3-5 additional business days
  • Store credit: Immediately available
  • Gift card returns: Issued as store credit

Refund Methods

  • Original payment method (default)
  • Store credit (10% bonus value)
  • Gift card
  • Bank transfer (special cases)

Need Help?

For assistance with returns or exchanges, please contact our customer service team:

  • • Email: returns@techpeaow.com
  • • Phone: (555) 123-4567 ext. 2
  • • Live Chat: Available 24/7

Need Help?

Contact Details

Email:support@techpeaow.com

Phone:(555) 123-4567

Hours:Mon - Fri, 9:00 AM - 5:00 PM EST

Response Time

  • Email responses within 24 hours
  • Phone support during business hours
  • Emergency support available 24/7
  • Live chat coming soon